Terms of service

IndoorSteps — Terms of Service

IndoorSteps par shopping karne ka shukriya. Hamari koshish hai ke har customer ko product, price, payment, delivery aur return policies ke mutalliq saaf aur durust maloomat di jaye. Website par order place karne se pehle barah-e-karam in Terms of Service ko mukammal parh lein.

1. Order Placement & Customer Information

Order place karte waqt customer ke liye zaroori hai ke woh apni tamam information durust aur mukammal provide kare, taa-ke parcel ki home delivery mein kisi qisam ki pareshani na ho.

Order form mein darj ki jane wali information mein aam tor par ye details shamil hoti hain:

  • Customer ka poora naam

  • Active mobile number

  • Province

  • City

  • Area, town ya society ka naam

  • Ghar ka mukammal delivery address

Agar address mein koi kami, confusion ya mazeed information ki zaroorat mehsoos ho, to hamari Team aap se dobara rabta kar sakti hai. Customer se darkhwast hai ke address ki tasdeeq aur completion mein hamari Team ke saath taawun kare.

2. Mukammal Home Delivery Address

IndoorSteps home delivery service provide karta hai. Is liye order place karte waqt aisa address dena zaroori hai jahan courier rider aap ke ghar tak parcel deliver kar sake.

Apna address likhte waqt darj-e-zail maloomat shamil karein:

  1. Full Name: Customer ka poora naam.

  2. Phone Number: Aisa active number jis par call ya message receive kiya ja sake.

  3. Province: Misal ke taur par Punjab, Sindh, Khyber Pakhtunkhwa ya Balochistan.

  4. City: Apne shehar ka naam.

  5. Main Area: Apne ilaqay ka mashhoor naam.

  6. Town ya Society: Agar aap kisi town, housing society ya residential colony mein rehte hain to us ka naam.

  7. Nearby Landmark: Qareeb ki mashhoor masjid, school, market, hospital ya koi doosri pehchan wali jagah.

  8. Street/Gali Number: Gali ya street ka number ya naam.

  9. House Number: Ghar ka number, agar maujood ho.

Agar aap ke ilaqay mein gali ya ghar ka number nahi hai, to address ko samajhne ke liye koi qareebi mashhoor landmark aur mazeed wazahat dein.

Important: Sirf shehar ya area ka naam dena aksar kafi nahi hota. Mukammal address dene se parcel ki delivery asaan hoti hai aur delivery mein dair ya ghalat address ka risk kam hota hai.

3. Customer Privacy & Information Protection

Order place karte waqt customer jo information IndoorSteps ke saath share karta hai, usay zimmedari aur ehtiyat ke saath handle kiya jata hai.

Customer ki di hui information ko order processing, payment verification, courier booking, parcel delivery, order updates, customer support aur return/exchange ke zaroori amal ke liye use kiya ja sakta hai.

Delivery ke liye zaroori information mutalliq courier ya delivery service ke saath share ki ja sakti hai.

Hum customer ki privacy ka ehtiram karte hain aur uski information ko apni Privacy Policy aur applicable qawaneen ke mutabiq handle karne ki koshish karte hain.

Mazeed tafseel ke liye hamari Privacy Policy parhein.

4. Product Information & Customer Verification

Har product ki description mein us product ke mutalliq available aur relevant information di jati hai. Product ka size, color, design aur doosri details product ke mutabiq mukhtalif ho sakti hain.

Order place karne se pehle customer ki zimmedari hai ke woh:

  • Product ki complete description parhe.

  • Available size aur size guide check kare.

  • Product ka color, design aur pictures ghour se dekhe.

  • Price, delivery charges aur payment conditions samajh le.

  • Returns & Exchange Policy parh le.

  • Order se mutalliq kisi bhi confusion ko order place karne se pehle clear kar le.

Customer ko product aur policies ke mutalliq sawal poochne aur order place karne se pehle tasdeeq karne ka poora haq hai.

Hum customers ko encourage karte hain ke woh online shopping karte waqt seller ki policies parhein aur product ki details samajh kar faisla karein. Is se ghalat fehmi aur ghair-zaroori return ya exchange se bacha ja sakta hai.

5. Product Prices & Delivery Charges

IndoorSteps par product ki woh price display ki jati hai jo mutalliq product page par mention hoti hai.

Filhal delivery charges aam tor par Rs. 300 per parcel hain. Fuel prices, courier rates ya doosre operational factors ki wajah se delivery charges mein tabdeeli ho sakti hai. Order place karne se pehle applicable charges ki tasdeeq kar lein.

Order ki total payable amount mein product ki price aur applicable delivery charges shamil honge.

Agar kisi order par koi additional charge apply hota hai, to customer ko order confirm karne se pehle uski wazeh information di jani chahiye.

6. Payment Policy & Rs. 500 Advance

Filhal IndoorSteps ke order process mein customer ko product ki full price aur delivery charges ke mutalliq maloomat di jati hai.

Order confirm karne ke liye customer ko Rs. 500 advance payment bhejna zaroori hai. Ye amount order ki total payable amount mein adjust ki jati hai aur parcel bhejte waqt baqi Cash on Delivery (COD) amount calculate karne ke liye minus kar di jati hai.

Misal:

  • Product Price: Rs. 3,000

  • Delivery Charges: Rs. 300

  • Total Order Amount: Rs. 3,300

  • Advance Payment: Rs. 500

  • Parcel Receive Karte Waqt Baqi Amount: Rs. 2,800

Yani Rs. 500 advance customer ki total payment ka hissa hai; ye total order amount ke ilawa extra charge nahi hai.

Customer ki payment ko zimmedari se handle kiya jata hai. Refund ki surat mein applicable refund aur cancellation conditions is policy ke mutabiq apply hongi.

7. Delivery Time & Courier Service

IndoorSteps ke parcels aam tor par 3–5 working days mein deliver ho jate hain. Customer ko planning ke liye mazeed ek din ka margin rakhna chahiye.

Delivery time order processing aur courier ko parcel hand over karne ke baad mukhtalif ho sakta hai.

Weather conditions, road closures, government restrictions, courier service ki operational problems ya doosri ghair-mamooli surat-e-haal ki wajah se delivery mein dair ho sakti hai.

Aisi surat mein delivery ka waqt barh sakta hai. Hamari Team customer ko available order updates provide karne ki koshish karegi.

8. Order Cancellation Policy

Customer order place karne ke baad 24 hours ke andar order cancellation ki request kar sakta hai.

8.1 Dispatch Se Pehle Cancellation

Agar customer 24 hours ke andar order cancel kar deta hai aur parcel dispatch nahi hua, to customer ki jama karwai hui advance payment ya doosri payment, agar koi ho, bina cancellation deduction ke wapas ki jayegi.

Refund ke liye customer ko zaroori payment details provide karni hongi.

8.2 Dispatch Ke Baad Cancellation

Parcel courier ko dispatch kiye jane ke baad order cancellation aam tor par accept nahi ki jayegi.

Agar dispatch ke baad customer order cancel karne ya parcel wapas bhejne ki request karta hai, to Rs. 500 cancellation/handling deduction apply ho sakti hai aur baqi refundable amount applicable conditions ke mutabiq return ki jayegi.

Is condition ko apply karne se pehle customer ko relevant deduction aur refund calculation wazeh kar di jayegi.

Agar cancellation kisi product defect, ghalat product bhejne ya IndoorSteps ki taraf se hui ghalti ki wajah se ho, to case ko alag se review kiya jayega aur applicable law aur relevant policy ke mutabiq handle kiya jayega.

9. Returns, Exchanges & Refunds

Product return, size exchange, color exchange, product ki condition, return charges aur refund processing ke tamam rules hamari separate Returns & Exchange Policy mein diye gaye hain.

Return ya exchange ki zaroorat par customer ko pehle hamari Customer Support Team se rabta karna chahiye.

Customer se darkhwast hai ke size ya color exchange ke liye shoes ko use na kare aur product ko original condition mein rakhe.

Refund ki eligibility, applicable deductions aur processing time ka faisla relevant Returns & Exchange Policy ke mutabiq hoga.

10. Customer Support & Complaints

Order, product details, size, payment ya delivery se mutalliq kisi bhi sawal ke liye hamari Customer Support Team se rabta karein.

Customer Support / WhatsApp: 0322-4402494

Agar customer ko apni complaint resolve karwane mein mushkil ho, to woh apna order number, naam aur complaint ki details ke saath hamare complaint number par rabta kar sakta hai.

Complaint Number: 0343-4638057

Hamari Team complaint ko review karke maslay ko resolve karne ki koshish karegi.

11. Policy Updates

IndoorSteps apni services, delivery arrangements aur business requirements ke mutabiq in Terms of Service ko update kar sakta hai.

Updated policy website par publish ki jayegi. Customer ko order place karne se pehle current policies check karne ka mashwara diya jata hai.

Kisi bhi policy ka istemal applicable qawaneen ke mutabiq hoga. Website ki koi condition customer ke un legal rights ko khatam nahi karti jinhein applicable law ke tehat exclude nahi kiya ja sakta.

12. Contact Information

Kisi bhi sawal, clarification ya order-related help ke liye:

Business Name: IndoorSteps
WhatsApp / Customer Support: 0322-4402494
Email: contact.indoorsteps.pk@gmail.com
Complaint Number: 0343-4638057

IndoorSteps ka maqsad customers ko product ki durust information, wazeh policies aur zimmedarana service provide karna hai. Order place karne se pehle product details aur tamam relevant policies parh lena customer aur business dono ke liye behtar hai.