Shipping policy

Shipping & Delivery Policy

IndoorSteps ka maqsad Pakistan bhar mein customers ko unke pasandeeda footwear ki delivery provide karna hai. Hum order confirmation se le kar parcel dispatch aur delivery tak customer ko wazeh maloomat dene ki koshish karte hain.

1. Delivery Coverage — Pakistan ke Tamam Shehron Mein

IndoorSteps Pakistan ke tamam shehron mein delivery provide karta hai.

Agar customer kisi gaon, remote area ya aise ilaqay mein rehta hai jahan courier company ki direct home delivery available nahi, to parcel qareebi aise shehar ke courier office bheja ja sakta hai jahan courier service available ho.

Aisi surat mein hamari Team customer se rabta karke parcel ki delivery ya collection ka munasib tareeqa confirm karegi.

Customer se darkhwast hai ke order place karte waqt apna mukammal address aur active phone number provide kare, taa-ke parcel ki delivery mein pareshani na ho.

2. Delivery Charges

Filhal delivery charges aam tor par Rs. 300 per parcel hain.

Fuel prices, courier rates aur doosre operational factors ki wajah se delivery charges mein tabdeeli ho sakti hai. Agar applicable charges mein koi tabdeeli ho, to order confirm karne se pehle customer ko iski information di jayegi.

3. Advance Payment & Cash on Delivery (COD)

Order confirm karne ke liye customer ko Rs. 500 advance payment jama karwana zaroori hai.

Ye advance payment customer ke total order bill mein adjust ki jati hai. Parcel receive karte waqt customer ko baqi amount Cash on Delivery (COD) ke zariye pay karni hoti hai.

Example:

  • Product Price: Rs. 3,000

  • Delivery Charges: Rs. 300

  • Total Order Amount: Rs. 3,300

  • Advance Payment: Rs. 500

  • Parcel Receive Karte Waqt Baqi Payment: Rs. 2,800

Is tarah advance payment total order amount ka hissa hoti hai, koi extra charge nahi.

4. Estimated Delivery Time

IndoorSteps ke parcels aam tor par 3–5 working days mein deliver ho jate hain.

Customer ko mashwara diya jata hai ke planning ke liye ek extra din ka margin bhi rakhein. Delivery ka waqt order processing, courier service aur destination ke mutabiq mukhtalif ho sakta hai.

Gaon, remote areas ya courier office ke zariye deliver hone wale parcels mein mazeed waqt lag sakta hai.

5. Order Processing & Dispatch

Order ki information verify karne aur zaroori confirmation complete hone ke baad parcel dispatch kiya jata hai.

Agar customer ka address incomplete ho, phone number par rabta na ho raha ho ya mazeed information ki zaroorat ho, to hamari Team order dispatch karne se pehle customer se rabta kar sakti hai.

Customer se guzarish hai ke order confirmation ke waqt apna phone number active rakhein aur hamari Team ki call ya message ka jawab dein.

6. Tracking Number & Parcel Tracking

Parcel courier company ko dispatch karne ke baad customer ko Tracking Number / Tracking ID provide ki jati hai.

Customer is Tracking ID ki madad se courier company ke available tracking system par apne parcel ka status check kar sakta hai.

Tracking information update hone mein kabhi kabhi waqt lag sakta hai, kyun ke parcel ki scanning aur status updates courier company ke system ke zariye hoti hain.

Agar tracking number receive na ho ya tracking mein koi masla aaye, to customer hamari Customer Support Team se rabta kar sakta hai.

7. Delivery Delays

IndoorSteps ki koshish hoti hai ke parcels estimated delivery time ke andar customer tak pohanch jayein.

Lekin mausam ki kharabi, road closures, government restrictions, courier company ke operational issues ya doosri ghair-mamooli surat-e-haal ki wajah se delivery mein dair ho sakti hai.

Aisi surat mein delivery ka waqt barh sakta hai. Hamari Team available information ke mutabiq customer ko order updates dene ki koshish karegi.

8. Correct Delivery Address

Home delivery ko asaan banane ke liye customer ko order place karte waqt apni tamam zaroori information durust aur mukammal deni chahiye.

Address mein darj-e-zail details shamil karein:

  • Customer ka poora naam

  • Active mobile number

  • Province

  • City

  • Main area ya ilaqa

  • Town, society ya residential colony ka naam, agar applicable ho

  • Qareebi mashhoor landmark, jaise masjid, school, market ya hospital

  • Street/gali ka naam ya number

  • House number, agar available ho

Agar address mein koi kami ya confusion ho, to hamari Team customer se dobara rabta karke address complete karwa sakti hai.

Ghalat ya incomplete address ki wajah se delivery mein dair ya parcel deliver na hone ka imkaan hota hai.

9. Returns, Exchanges & Refunds

Product return, size exchange, color exchange aur refund se mutalliq tamam conditions hamari separate Returns & Exchange Policy mein di gayi hain.

Customer se darkhwast hai ke return ya exchange ki zaroorat par pehle hamari Customer Support Team se rabta kare aur product ko use karne se pehle uska size aur condition check kar le.

Refund ki eligibility, applicable deductions aur processing time relevant Returns & Exchange Policy ke mutabiq honge.

10. Customer Support

Delivery, order confirmation, tracking number, address ya courier service se mutalliq kisi bhi sawal ke liye hamari Team se rabta karein.

WhatsApp / Customer Support: 0322-4402494

Email: contact.indoorsteps.pk@gmail.com

Complaint Number: 0343-4638057

Agar delivery ya order ke hawalay se koi complaint ho, to apna naam, order number aur maslay ki details provide karein, taa-ke hamari Team aapki madad kar sake.

11. Important Information

  • Order place karne se pehle product ki details, size, price aur relevant policies check karein.

  • Apna mukammal delivery address aur active phone number provide karein.

  • Advance payment aur baqi COD amount ki tafseel samajh kar order confirm karein.

  • Parcel dispatch hone ke baad Tracking ID ko mehfooz rakhein.

  • Delivery time estimated hai aur ghair-mamooli halaat mein badal sakta hai.

  • Returns, exchanges aur refunds ke liye separate policy ko zaroor parhein.

IndoorSteps customers ko wazeh maloomat, zimmedarana service aur bharosay ke saath shopping experience provide karne ki koshish karta hai.