Returns & Exchange Policy

Hamari koshish hai ke aap ko wohi product diya jaye jo aap ne order kiya ho. Agar aap ko product receive karne ke baad size, color ya kisi aur wajah se exchange/return ki zaroorat ho, to neeche di gayi policy ke mutabiq hamari Team se rabta karein.

1. Size Exchange

Agar aap ko receive hone wala shoes ka size fit nahi aa raha aur aap chhota ya bara size lena chahte hain, to sab se pehle hamari Customer Support Team se rabta karein:

WhatsApp / Customer Support:
0322-4402494

Size Exchange ka Process

Misal ke taur par agar aap ne Size 40 order kiya tha aur aap ko Size 41 chahiye:

• Hamari Team se size exchange confirm karein.

• Naya size aap ko bheja jayega.

• Delivery ke waqt rider aap se pehla wala size wapas le lega.

• Purana shoes usi condition mein hona chahiye jis condition mein aap ko receive hua tha.

⚠️ Important — Shoes Use Na Karein

Agar aap size exchange karwana chahte hain to shoes receive karne ke baad usay pehen kar/use na karein۔

Shoes bilkul usi condition mein return hona chahiye jis condition mein hamari taraf se aap ko parcel receive hua tha۔

Agar shoes use ho chuka ho, sole par marks aa gaye hon ya product ki original condition change ho gayi ho, to exchange accept nahi kiya ja sakta۔

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2. Color Exchange

Agar aap receive hone wale shoes ka color change karwana chahte hain, to product use karne se pehle hamari Customer Support Team se rabta karein:

0322-4402494

Color exchange product ki availability aur condition ke mutabiq process kiya jayega.

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3. Agar Product Aap Ko Pasand Na Aaye

Agar aap product receive karne ke baad decide karte hain ke product aap ko pasand nahi aaya ya aap usay rakhna nahi chahte, to aap product return kar sakte hain۔

Is surat mein aap apne area mein available kisi bhi convenient courier service ke zariye product humein wapas bhej sakte hain, jaise:

• TCS

• PostEx

• Leopards

Return bhejne se pehle hamari Team se contact karna zaroori hai taa-ke aap ko return process aur address ki proper information di ja sake۔

Customer Support: 0322-4402494

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4. Return Product ki Condition

Return receive hone ke baad hamari Team product ko properly check karegi۔

Product:

• Use nahi hua hona chahiye۔

• Pehna nahi gaya hona chahiye۔

• Original condition mein hona chahiye۔

• Product par use ke marks nahi hone chahiye۔

• Jitna mumkin ho, original packing/accessories ke sath return kiya jaye۔

Agar product use hua ho ya uski condition hamari taraf se bheje gaye product se different ho, to return/refund approve nahi kiya ja sakta۔

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5. Refund Policy

Agar aap ka return hamari checking ke baad approve ho jata hai, to aap ki payment refund kar di jayegi۔

Refund ke waqt delivery charges Rs. 300 + 4% applicable government deduction payment se minus ki jayegi۔

Is ke baad remaining amount aap ko refund kar di jayegi۔

Example:

Agar aap ki product payment Rs. 3,000 hai, to refund amount mein applicable delivery charges aur government deduction ko minus karke remaining payment wapas ki jayegi۔

Note: Final refund amount actual order/payment details aur applicable deductions ke mutabiq calculate ki jayegi۔

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6. Refund ka Time

Return product receive hone ke baad hamari Team product ko check karegi۔

Refund process complete hone mein aam tor par:

10–15 Working Days

lag sakte hain۔

Hamari koshish hoti hai ke refund is se pehle process kar diya jaye. 15 working days se zyada time normally nahi lagna chahiye.

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7. Agar Aapki Payment Hamare Paas Maujood Ho

Agar kisi reason ki wajah se aap ki payment hamare paas already receive ho chuki hai aur aap product exchange nahi karna chahte, to applicable return/refund process complete hone ke baad aap ki refundable payment policy ke mutabiq wapas kar di jayegi۔

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8. Complaint / Customer Support

Agar aap ko apne order ke hawalay se koi problem hai ya aap ko lagta hai ke hamari Team ke kisi member ne aap ki complaint properly handle nahi ki, to aap directly hamare Complaint Number par rabta kar sakte hain۔

📞 IndoorSteps Complaint Number

0343-4638057

Complaint karte waqt apna:

• Order Number

• Customer Name

• Problem ki short details

zaroor batayein۔

Hamari Team aap ki complaint ko check karegi aur approved complaint ki surat mein aap ki problem ko resolve karne ki poori koshish karegi۔

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9. Important Customer Instructions

Please order receive karne ke baad shoes ko use karne se pehle size aur product ko check kar lein۔

Agar size change, color exchange ya return karna ho to shoes ko use na karein aur foran hamari Customer Support Team se rabta karein۔

Customer Support

0322-4402494

Complaint Number

0343-4638057

IndoorSteps ka maqsad hai ke aap ko clear information, fair policy aur behtar customer service provide ki jaye۔