🔄 Return & Exchange Policy

Hamari koshish hoti hai ke aap ko best quality footwear mile. Agar kisi wajah se aap apne order se mutmaeen na hon, to neeche diye gaye rules ke mutabiq Return / Exchange available hai.

---

📦 Exchange Policy (Size / Issue)

✅ Agar shoes ka size fit na aaye ya aap exchange karna chahen:

• Exchange 3 din ke andar request karna zaroori hai

• Shoes unused, unwashed aur original packing ke sath hon

• Product bilkul new condition mein ho

📌 Exchange sirf size ya same product ke liye hoga (design change allowed nahi hoga)

---

❌ Return Policy

• Return sirf us surat mein accept hoga jab:

  • Product damaged ho

  • Ya galat product deliver hua ho

📸 Customer ko unboxing video ya clear pictures provide karni hongi
⏰ Complaint 24 ghantay ke andar report karni zaroori hai

---

🚚 Delivery Charges

• Size exchange mein delivery charges customer pay kare ga

• Agar hamari ghalti ho (damaged / wrong item), to delivery charges hum pay karein ge

---

⚠️ Non-Returnable Items

❌ Neeche diye gaye cases mein return/exchange nahi hoga:

• Used ya damaged shoes (customer ki wajah se)

• Sale / Discounted items

• Late request (time limit ke baad)

---

💰 Refund Policy

• Cash on Delivery orders mein cash refund available nahi hota

• Agar refund approve ho jaye to:

  • Amount bank transfer / wallet ke zariye diya jata hai

  • Processing time: 5–7 working days

---

📞 Contact for Return / Exchange

Agar aap return ya exchange request karna chahte hain to:

📱 WhatsApp / Call: [0322-4402494]
📧 Email: [contect.indoorsteps.pk@gmail.com]

Order number aur issue ki details share karna zaroori hai.

---

✨ Hamari policy ka maqsad fair aur transparent service dena hai. Shukriya ham par bharosa karnay ke liye!